Home » Dear Valued Customers

Dear Valued Customers

Regarding Your Lifetime Diamond Guarantees, Lifetime Extended Service Plans, Layaways, Jewellery Repairs & Online Ship-to-Store Orders


As we have decided to close our locations, all Lifetime Diamond Guarantee & Lifetime Extended Service Plan inspections, plus layaway payments & jewellery repairs, are extended to after our physical stores reopen. 

If you have sent jewellery into our stores for repair, it will remain safely in our vaults, until we reopen and are able to contact you. 

If you made an online order to be shipped to your local Charm Diamonds store, please email customerservice@charmdiamondcentres.com with your order number; if it hasn't been shipped, we will certainly redirect it as best we can. Some items may potentially have been ordered from stores that we'll need the status update but our web fulfillment team remains open to better serve you. 

For any urgent matters, please contact customerservice@charmdiamondcentres.com and we will help in any way we can.

Thank you for your understanding during this time, 
Charm Diamonds


To our Customers & Community,


We hope that you and your loved ones are staying healthy and safe during this challenging time. Earlier, we had relayed that our stores would be closed through Thursday, April 2. However, in the best interest of our employees and customers, they will remain temporarily closed until we can responsibly welcome back customers and staff, based on guidance from the Public Health Agency of Canada.

We are still servicing customers online at  www.charmdiamonds.com and offering Free Shipping over $99 to your home. For any inquiries, we ask you to reach out to our customerservice@charmdiamondcentres.com.


Troy Calder,