Creating an Empathy Exchange: Deborah Bakti
About this Episode
Deb's story belongs like many love stories do: girl meets boy at a bar and the two fall for each other. The "boy" in question was Ty, Deb's late husband. Deb and Ty had built the perfect life together with happy, healthy kids, and a gainful career working as a seniors' home executive. This idyllic life would be shaken to it's core when Ty, out of the blue, started to experience the debilitating symptoms of an extremely rare disease. The next few years of their lives were dedicated to the search for answers. As Deb ferociously pursued a diagnosis for her ailing husband, an inevitable conclusion lingered on the couple's horizon: that Ty's needs would eventually bring him to a long-term care home.
Following Ty's passing, Deb would quit her corporate job and start her own consultancy and training business, dedicated to preserving the memory of Ty by helping to foster the kind of human, relational conversations between staff and family that lead to better care for the residents.
